Every aspect of training is covered and the author details these ideas, and dozens more, including sample checklists, charts, surveys, comparisons, and questionnaires.

Topics include:

• How to decide when training is needed

• Training and the bottom line

• Successful in-house training programs

• Learner-centered learning

• Understanding the need

• Organizational requirements

• Training and organizational change

• Developing a training program

• The training decision

• Constructing training materials

• Preventing training problems

• Additional training concepts

Richard S. Johnson is co-owner of Quality America, Inc., a U.S. training and consulting company specializing in leadership, total quality management, organizational development, and train-the-trainer programs. He has a B.S. degree in liberal arts from State University of New York at Albany, USA and associate degrees in business management and counselling from Southwestern College, Chula Vista, CA. With more than 30 years of experience, Johnson has developed over 50 training seminars. While site manager for Summit Technologies, Inc., he was responsible for electrical, electronic, mechanical, and logistics engineering research and technical operation. He is a member of the American Society for Quality (ASQ), USA.