Each chapter's topic can stand alone and does not require previous knowledge of the subject; and each chapter can be used as one complete training session. The authors use a well-rounded mix of current subject experts' ideas. Those without strong mathematical background will be able to grasp the ideas without additional research.

Topics include:

• Mechanics for Quality Meetings

• Audits

• Quality Goals

• Understanding Process

• Understanding Productivity

• Improving Productivity

• Graphical Display

• The Problem-Solving Process

• Making Decisions

• Quality Tools

• Statistical Process Control

• Process Control.

Generic application of the topics ensures that they apply equally to manufacturing, service, education, military, government, and nonprofit organizations.

Richard S. Johnson is co-owner of Quality America, Inc., a U.S. training and consulting company specializing in leadership, total quality management, organizational development, and train-the-trainer programs. He has a B.S. degree in liberal arts from State University of New York at Albany, USA and associate degrees in business management and counselling from Southwestern College, Chula Vista, CA. With more than 30 years of experience, Johnson has developed over 50 training seminars. While site manager for Summit Technologies, Inc., he was responsible for electrical, electronic, mechanical, and logistics engineering research and technical operation. He is a member of the American Society for Quality (ASQ), USA.