Author Richard S. Johnson emphasizes that there is no need to completely revamp a management system in order to implement TQM. The generic management system he presents readily adapts to and will strengthen most systems now in place.

Major Topics include:

• TQM — A Management overview

• Performance management and improvement

• How to write a quality manual

• Managing change

• Time management

• Management ethics

• Organizational Structure

• The Quality Culture

• Work Force Quality — Hiring Correctly

• Planning for Quality

• Implementation — The Critical Step

• The Customer Defined

• The Customer Served.

Each chapter's content can be used alone. This allows readers to being where there is greatest need and progress at a pace best suited for them.

Richard S. Johnson is co-owner of Quality America, Inc., a U.S. training and consulting company specializing in leadership, total quality management, organizational development, and train-the-trainer programs. He has a B.S. degree in liberal arts from State University of New York at Albany, USA and associate degrees in business management and counselling from Southwestern College, Chula Vista, CA. With more than 30 years of experience, Johnson has developed over 50 training seminars. While site manager for Summit Technologies, Inc., he was responsible for electrical, electronic, mechanical, and logistics engineering research and technical operation. He is a member of the American Society for Quality (ASQ), USA.