This book shows how benchmarking can help your organization achieve the highest levels of quality and excellence by incorporating the best and most successful global practices in the key processes on which your business is run. Effective benchmarking for achieving business superiority involves:

• analyzing your own operations;

• identifying the practices followed by industry leaders;

• identifying the performance gap; and

• adopting the "best of the best" practices in your own company.

Building upon material that has never before been published, world-renowned authority Robert C. Camp has produced this authoritative guide for successful benchmarking which provides a new focus on the leadership and management aspects of benchmarking, including:

• Key success factors;

• "How-to" information that leads to quick results;

• TQM tools that can be used to analyze benchmarking resources.

A number of powerful new case histories of Malcolm Baldridge National Quality Award-winning organizations illustrate how today's leading corporations conduct their most productive benchmarking projects.

The payback of an effective and successful benchmarking process is tremendous: greater productivity, competitive edge, world-class quality and superior performance.

Robert C. Camp is manager, benchmarking competency, quality office for Xerox Corporation’s U.S. and responsible for expanding and intensifying benchmarking in all units of the company’s customer operations.

Camp has presented the Xerox benchmarking experience at many major international events. He has been recognized four times in Xerox for his leadership in benchmarking and is cited in The International Who’s Who in Quality. He helped to establish the International Benchmarking Clearinghouse, and also served on the Executive Committee of the Council of Logistics Management, where he was president in 1993.

He has a bachelor’s degree in civil engineering as well as an MBA from Cornell University, and a Ph.D. in logistics and operations research from Pennsylvania State University, U.S.A. Camp is an internationally acknowledged authority on benchmarking and the author of the worldwide best-selling book, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance