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TQM: Leadership for the Quality Transformation
Richard S. Johnson
TQM: Leadership for the Quality Transformation : Richard S. Johnson : Vision Books : Book (ISBN: 8170944325)
Pages: 342
Price: Rs. 495
Format: Paperback
ISBN: 8170944325
Not available
Published in 2001
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 out of stock
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From leadership style to how to achieve results, this
professional reference book fully explores the role and practice
of good leadership as an integral part of TQM. By taking the
mystery out of quality leadership, the author assists
organizations of every size and type in their efforts to install
a long-term quality process.
Topics include:
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The differences between leadership and management
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TQM as a Leadership Environment
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Leadership styles
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Visioning
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Creating a quality environment
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Empowerment and delegation
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Power and Influence
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The Personal Side of Communicating Quality
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Conflict Resolution
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And much, much more.
The author develops each topic fully, providing
information for in-depth training sessions — eliminating the
need for outside research. Examples from industry, service,
government, and education; questionnaires; charts; and graphs add
valuable detail.
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| Reviews
 | "The jewel in the crown — the best quality book I've read" —Mark D. Gavoor, Colgate-Palmolive |
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| “This is in close running for the jewel in the crown, i.e. the best Quality Press book I’ve read.” —Mark D. Gavoor, Colgate-Palmolive |
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| “Must reading for every quality executive” —Melvin R. Smith, Biocraft Laboratories, USA |
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| “Must reading for every senior and middle management quality executive”. —Melvin R. Smith, Manager, Quality Assurance, Biocraft Laboratories, USA |
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Richard S. Johnson
Richard S. Johnson is co-owner of Quality America, Inc., a U.S. training and consulting company specializing in leadership, total quality management, organizational development, and train-the-trainer programs. He has a B.S. degree in liberal arts from State University of New York at Albany, USA and associate degrees in business management and counselling from Southwestern College, Chula Vista, CA. With more than 30 years of experience, Johnson has developed over 50 training seminars. While site manager for Summit Technologies, Inc., he was responsible for electrical, electronic, mechanical, and logistics engineering research and technical operation. He is a member of the American Society for Quality (ASQ), USA.
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