TQM / Work / Teams/ Continuous Improvement. How can you bring together these individual ingredients into a comprehensive recipe for success ?

Continuous Improvement and Measurement for Total Quality gives you the guidance, tools, and working model you need to implement a team-based approach and improve the quality at every level of your organization. Dr. Dennis Kinlaw, well-known U.S. author and consultant, shows that teams — more than executive leadership, cultural change, TQM training, or any other strategy — account for the most significant improvements in organizations.

Kinlaw shows you how to increase productivity and save time by implementing his successful method for continuous improvement and measurement. You'll discover how to :

• Use the process of continuous improvement and measurement to maximize your company's productivity.

• Identify internal as well as external customer and suppliers to ensure satisfaction at every level

• Improve and measure team development, input, supplier performance, work processes, output and customer satisfaction so you can keep your company ahead of the competition !

• Solve problems by using tools such as flow charts and cause-and-effect diagrams.

• Quantify performance data by using run charts, histograms, Pareto charts, and more to measure and display results.

Continuous Improvement and Measurement for Total Quality is your key to understanding the tools and processes for improving systems, performance, and quality through continuous-improvement teams, and help your organization reap the maximum benefit from its most valuable resources — its employees!

Dennis C. Kinlaw, Ed.D., received his doctorate in adult education from The George Washington University, U.S.A. He has taught university courses in the areas of management, human behaviour, group dynamics, communication, organizational behaviour, learning theory, human resource development, and program planning and evaluation.

For the past twenty years, Dr. Kinlaw has been a management and organizational development consultant. His recent clients include MCI, GE, Bell Atlantic Corporation, Lawrence Livermore National Laboratory, USCG, the Health Care Finance Administration, NASA Langley Research Centre, and NASA Headquarters. For the past fifteen years, he has been the principal consultant to Kennedy Space Centre for management education, team development, and total quality management.

Dr. Kinlaw is the author of numerous journal articles and assessment instruments for personal feedback and organizational development. He is the author of Listening and Communicating Skills: A Facilitator’s Package, 1981; Coaching for Commitment: Managerial Strategies for Obtaining Superior Performance, 1989; Coaching for Commitment Trainer’s Package (Trainer’s Guide, PSSQ Instrument, Participant Workbooks 1 and 2, and Supplement), 1990; Developing Superior Work Teams: Building Quality and the Competitive Edge, 1991; and the Coaching Skills Inventory (CSI): Self, 1991.

In 1986, he received NASA’s Special Service Award for conducting a productivity and quality-measurements project and for the design of a productivity-improvement and quality-enhancement seminar. In 1991, he received the Public Service Medal from NASA for consulting and training services to NASA and NASA contractors in total quality management. He is the only management consultant to be so honoured by NASA.