Continuous Improvement & Measurement for Total Quality
A Team-Based Approach
Dennis C. Kinlaw
Continuous Improvement & Measurement for Total Quality : Dennis C. Kinlaw : Vision Books : Book (ISBN: 8170942268)
Price: Rs. 235
ISBN13/10: / 8170942268
Published in 1995
refer to friend
A Team-Based Approach
TQM / Work / Teams/ Continuous Improvement. How can you bring
together these individual ingredients into a comprehensive recipe
for success ?
Continuous Improvement and Measurement for Total Quality gives
you the guidance, tools, and working model you need to implement
a team-based approach and improve the quality at every level of
your organization. Dr. Dennis Kinlaw, well-known U.S. author and
consultant, shows that teams more than executive
leadership, cultural change, TQM training, or any other strategy
account for the most significant improvements in
Kinlaw shows you how to increase productivity and save time by
implementing his successful method for continuous improvement and
measurement. You'll discover how to :
Use the process of continuous improvement and measurement
to maximize your company's productivity.
Identify internal as well as external customer and
suppliers to ensure satisfaction at every level
Improve and measure team development, input, supplier
performance, work processes, output and customer
satisfaction so you can keep your company ahead of the
Solve problems by using tools such as flow charts and
Quantify performance data by using run charts,
histograms, Pareto charts, and more to measure and
Continuous Improvement and Measurement for Total Quality
your key to understanding the tools and processes for improving
systems, performance, and quality through continuous-improvement
teams, and help your organization reap the maximum benefit from
its most valuable resources its employees!
|Dennis C. Kinlaw|
Dennis C. Kinlaw, Ed.D., received his doctorate in adult education from The George Washington University, U.S.A. He has taught university courses in the areas of management, human behaviour, group dynamics, communication, organizational behaviour, learning theory, human resource development, and program planning and evaluation.
For the past twenty years, Dr. Kinlaw has been a management and organizational development consultant. His recent clients include MCI, GE, Bell Atlantic Corporation, Lawrence Livermore National Laboratory, USCG, the Health Care Finance Administration, NASA Langley Research Centre, and NASA Headquarters. For the past fifteen years, he has been the principal consultant to Kennedy Space Centre for management education, team development, and total quality management.
Dr. Kinlaw is the author of numerous journal articles and assessment instruments for personal feedback and organizational development. He is the author of Listening and Communicating Skills: A Facilitator’s Package, 1981; Coaching for Commitment: Managerial Strategies for Obtaining Superior Performance, 1989; Coaching for Commitment Trainer’s Package (Trainer’s Guide, PSSQ Instrument, Participant Workbooks 1 and 2, and Supplement), 1990; Developing Superior Work Teams: Building Quality and the Competitive Edge, 1991; and the Coaching Skills Inventory (CSI): Self, 1991.
In 1986, he received NASA’s Special Service Award for conducting a productivity and quality-measurements project and for the design of a productivity-improvement and quality-enhancement seminar. In 1991, he received the Public Service Medal from NASA for consulting and training services to NASA and NASA contractors in total quality management. He is the only management consultant to be so honoured by NASA.
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